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Comma Compliance Docs

WeCom (WeChat Work) integration

WeCom (WeChat Work / 企业微信) is Tencent’s enterprise communication product. Comma captures WeCom conversations directly via WeCom’s server-side archive API - no third-party relay, no agent on user devices, no per-user OAuth handshake.

This integration is currently in Beta and provisioned via a Comma-side concierge step. Team-scoped self-serve onboarding lands as we move out of beta.

Capture coverage

Section titled “Capture coverage”
  • 1:1 chats and group chats among enterprise users
  • File and image attachments
  • Reactions and edits where the WeCom API exposes them
  • External (consumer-WeChat) messages routed through the WeCom external contacts feature
  • Full metadata: sender, timestamps, conversation context

How to enable it

Section titled “How to enable it”

Setup is currently support-assisted. To turn WeCom on for your team:

  1. Reach out to the Comma team via your usual support channel, or click Learn more on the WeCom card under Integrations - Organizational Integrations in your Comma dashboard.
  2. Confirm your firm has an active WeCom enterprise tenant with archive-API access (corp ID, agent ID, archiving secret, contact-directory secret).
  3. Comma generates the team-scoped RSA key pair and provisions your WecomConnection.
  4. You paste the public key (and version) into the WeCom admin console.
  5. Capture begins automatically once a Test Connection probe validates the credentials.

All credentials are encrypted at rest, scoped per team, and tied to a versioned RSA keypair so WeCom-side key rotations don’t break historical message decryption.

WeChat consumer

Section titled “WeChat consumer”

For consumer WeChat capture (regulated employees with personal WeChat accounts used for business), the path is BYOD device archival, not the WeCom API. Get in touch to scope.

Deep-dive

Section titled “Deep-dive”