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Comma Compliance Docs

Adding Personal Integrations

Personal integrations connect at the individual user level. Each team member pairs their own account. This is required for end-to-end encrypted platforms where admin-level access is not available.

Supported platforms

Section titled “Supported platforms”

Personal integrations are available for:

  • WhatsApp
  • Signal
  • iMessage
  • Facebook Messenger
  • LinkedIn Messaging
  • X (Twitter) DMs
  • And additional platforms - check your dashboard for the full list

Prerequisites

Section titled “Prerequisites”
  • An active Comma Compliance account
  • The platform’s mobile app installed and logged in on your device
  • An admin must have toggled on “Allow your team to connect” for the platform

Admin setup (one-time)

Section titled “Admin setup (one-time)”

Before team members can connect personal integrations, an admin must enable each platform:

  1. Log in to the Comma dashboard as an admin
  2. Navigate to Integrations
  3. For each platform you want to enable, toggle on “Allow your team to connect”

User setup

Section titled “User setup”

Each team member follows these steps:

  1. Log in to the Comma dashboard
  2. Navigate to Integrations > Personal Integrations
  3. Click Connect under the platform you want to link
  4. Follow the platform-specific instructions:
    • QR code platforms (WhatsApp, Signal, iMessage) - Scan the displayed QR code from your phone’s app settings under Linked Devices
    • OAuth platforms (Facebook, LinkedIn, X) - You’ll be redirected to the platform’s login page to authorize Comma

Privacy

Section titled “Privacy”

Personal integrations are designed to capture business communications only:

  • Comma does not access personal messages
  • No MDM or device management is required
  • No apps are installed on the user’s device
  • No impact on battery life or device performance

Managing your integrations

Section titled “Managing your integrations”

Checking status

Section titled “Checking status”

View your connected integrations under Integrations > Personal Integrations. Each shows:

  • Connected - Actively capturing messages
  • Disconnected - Needs reconnection

Reconnecting

Section titled “Reconnecting”

If a personal integration becomes disconnected (for example, after a phone reset), simply repeat the connection steps above.

What’s next

Section titled “What’s next”