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Comma Compliance Docs

Setting Up Zoom Archiving

Zoom covers three surfaces compliance teams care about: meetings (chat, recordings, transcripts), Zoom Phone (call recordings, SMS/MMS, voicemail), and webinars (chat, polls, recordings). Comma connects to all three from a single Zoom OAuth installation.

How Zoom capture works

Section titled “How Zoom capture works”
  • Meetings - in-meeting chat, recordings (where enabled), transcripts, attendees, poll results
  • Zoom Phone - call recordings, voicemail with transcript, SMS and MMS
  • Webinars - registration, attendance, in-webinar chat, polls, Q&A
  • Direct API ingestion through Zoom’s compliance/archive APIs
  • Real-time or near-real-time depending on the Zoom product (recordings flow after the meeting ends)

Prerequisites

Section titled “Prerequisites”
  • Zoom account admin (owner or admin role)
  • Comma team admin access
  • For Zoom Phone capture: a Zoom Phone subscription with cloud recording or recording-on-demand enabled
  • About 5 minutes

Setup steps

Section titled “Setup steps”
  1. Sign in to the Comma Compliance dashboard
  2. Open Integrations in the top navigation
  3. Under Organizational Integrations, find the Zoom card and click Connect
  4. You’ll be redirected to Zoom to sign in
  5. Review the requested scopes (meeting recordings, chat, phone records as applicable) and approve
  6. Zoom redirects you back to Comma; the installation is confirmed
  7. Capture begins immediately; meeting recordings flow into the archive after each meeting ends

Verifying capture

Section titled “Verifying capture”
  • The integration card lists the connected Zoom account and active product surfaces
  • A test meeting with chat enabled appears in Messages > Zoom within ~5 minutes of meeting end
  • Zoom Phone call recordings appear after the call completes and Zoom finalizes the recording (typically under 10 minutes)

Common settings to check

Section titled “Common settings to check”

For complete capture, make sure these Zoom settings are on:

  • Recording - “Cloud recording” on for the users in scope (Zoom > Account Settings > Recording)
  • Audio transcript - on (so Comma archives searchable text alongside the audio)
  • Save chat messages from the meeting / webinar - on
  • Zoom Phone recording - automatic or on-demand, per your policy

What’s next

Section titled “What’s next”