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Comma Compliance Docs

LinkedIn - Beta

LinkedIn is the channel sales teams use for everything they don’t want CC’d to compliance. Comma is rolling out LinkedIn capture in Beta: the OAuth flow and ingestion pipeline are live, polish and breadth are still landing.

What Comma captures (beta)

Section titled “What Comma captures (beta)”
  • Direct messages - 1:1 and group threads, attachments, read receipts
  • InMail - paid messages to people outside your network
  • Connection activity - invitations sent and received, accepted/declined
  • Business page interactions - posts, comments, and messages tied to a company page where the connecting account is an admin
  • LinkedIn Sales Navigator - capture is in development as a separate connector; see the LinkedIn Sales Navigator pill on the platform integrations page

How it works

Section titled “How it works”
  • Connect LinkedIn via OAuth from Integrations > Personal Integrations on the Comma dashboard
  • Comma exchanges the auth code for a long-lived access token and stores it encrypted at rest
  • A background worker polls LinkedIn’s messaging API on a schedule and ingests new threads
  • Edits and deletes are preserved alongside the original

What’s still maturing in beta

Section titled “What’s still maturing in beta”
  • Coverage gaps - some LinkedIn surfaces (older Recruiter-flavored InMail, certain group types) don’t yet sync; we add them as we close coverage
  • Rate limits - LinkedIn’s API quotas are unpredictable and we’re tuning the backoff
  • Bulk backfill - we can backfill recent history but very old threads may not be available through LinkedIn’s APIs

If you’re evaluating Comma specifically for LinkedIn coverage, tell us what surfaces you need - it changes our prioritization.

Setup steps

Section titled “Setup steps”
  1. Sign in to the Comma Compliance dashboard
  2. Open Integrations in the top navigation
  3. Under Personal Integrations, find the LinkedIn card and click Connect
  4. You’ll be redirected to LinkedIn to sign in and approve the scopes
  5. LinkedIn redirects you back to Comma; capture begins

What’s next

Section titled “What’s next”