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Comma Compliance Docs

Channels & capture

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Channels & capture is where admins see every channel Comma can capture, connect a new one, and manage the channels already connected. You reach it from Team > Configuration > Channels & capture. Only admins can connect or disconnect a channel.

Two ways a channel connects

Section titled “Two ways a channel connects”

Comma connects a channel one of two ways, depending on the platform:

  • Organizational integrations connect once, at the admin level, and automatically cover every user on that platform. This is how Slack, Microsoft 365, Google Workspace, and Zoom connect.
  • Personal integrations connect one person at a time, because the platform is end-to-end encrypted and has no admin-level API. This is how WhatsApp, Signal, iMessage, and similar platforms connect. An admin must turn on “Allow your team to connect” for a platform before individual users can pair their own accounts.

For the full setup steps, follow the guide for the connection type:

Managing a connected channel

Section titled “Managing a connected channel”

Each connected channel shows its current status. Organizational integrations can be Active, Paused, or in an Error state; personal integrations show as Connected or Disconnected. You can disconnect either type at any time. Previously captured messages stay in the archive after you disconnect a channel — disconnecting only stops new capture going forward.

Adding a new channel

Section titled “Adding a new channel”
  1. Open Team > Configuration > Channels & capture.
  2. Find the platform you want to add.
  3. Click Connect, then follow the platform’s setup flow.

Most platforms use the standard flow covered in the two guides above. A few have their own dedicated setup guide because they work differently: Zoom, iMessage, and Bloomberg Chat.

What’s next

Section titled “What’s next”